Refund policy

At Roses High Fashion, customer satisfaction is our top priority. We want you to love every dress you purchase from us. If you are not completely satisfied with your order, we are happy to assist you according to the guidelines outlined in this Return and Refund Policy.

Please review the following terms carefully before requesting a return or refund.

Return Eligibility

We accept returns under the following conditions:

Return requests must be submitted within 30 days of receiving your order.
Items must be unused, unworn, unwashed, and in their original condition.
Products must include all original tags, packaging, and accessories (if applicable).
Items that show signs of wear, damage, washing, alteration, or improper handling may not be accepted for return.

For hygiene and product quality reasons, we recommend trying on dresses carefully without removing tags or causing any damage before deciding to keep the item.

Items Not Eligible for Return

The following items are not eligible for return:

Items returned after the 30-day return period
Worn, washed, damaged, or altered products
Items without original tags or packaging
Gift cards or other non-returnable items (if applicable)

How to Request a Return

To request a return, please contact our customer support team before sending any items back:

Email: info@roseshighfashion.com

Please include the following information:

Order number
Customer name
Details of the item you would like to return
Reason for the return
Photos of the item (if there is a quality issue or damage)

Our team will review your request and provide further instructions if your return is approved.

Please do not send items back before receiving return approval from our customer service team.

Return Shipping

Customers are responsible for return shipping costs unless the item received is incorrect, defective, or damaged due to an error on our part.

We recommend using a trackable shipping service when returning items, as we are not responsible for packages lost during the return process.

Refund Process

Once your returned item is received and inspected, we will send you a confirmation regarding the approval or rejection of your refund.

If your refund is approved:

The refund will be issued to the original payment method used during checkout.
Refund processing will begin after approval.
It may take approximately 5–10 business days for the refunded amount to appear in your account, depending on your bank, card issuer, or payment provider.

Please note that processing times may vary depending on your financial institution. Roses High Fashion is not responsible for delays caused by banks or payment providers after the refund has been issued.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us within 7 days of delivery.

Please provide your order details and clear photos of the issue so our team can review the situation and provide an appropriate solution.

Exchanges

At this time, we do not offer direct exchanges. If you need a different size, style, or item, please return your original order according to our return process and place a new order separately.